Customer Care
Shipping & Delivery
Last updated · 27 July 2026
All Beauty 2.0™ orders are dispatched from our UK warehouse Monday to Friday, excluding bank holidays. Orders placed before 1pm are picked the same working day; orders placed after that go out the next working day.
01UK delivery options
| Service | Timescale | Price |
|---|---|---|
| Standard tracked (Royal Mail) | 2–4 working days | £3.95 · free over £150 |
| Express tracked (DPD) | Next working day if ordered before 1pm | £6.95 |
| Saturday delivery (DPD) | Saturday if ordered by 1pm Friday | £9.95 |
| Click & Collect | Placeholder — coming soon | — |
02International delivery
We ship to the EU, US, Australia and selected international destinations. Rates and timescales are calculated at checkout based on weight and destination. Any customs duties or import taxes charged on arrival are the responsibility of the customer.
03Order tracking
You will receive a dispatch email with a tracking link as soon as your order leaves our warehouse. Signed-in customers can also track orders from the Account dashboard.
04Missing, delayed or damaged parcels
If your parcel has not arrived within 10 working days of dispatch (UK) or 21 working days (international), please email hello@beauty2.co with your order number and we will open an investigation with the carrier. For visibly damaged parcels, please photograph the packaging and contents before contacting us.
05Sustainability
We use recyclable mailers and paper tape where possible, and consolidate orders to reduce the number of parcels sent. Placeholder — replace with your finalised sustainability commitments before launch.