Returns & Refunds

• Unworn, unwashed items in their original condition with all tags attached.
• Hygiene liner in place on leggings and swimwear (if applicable).
• Original packaging where possible.

• Underwear, socks and grip socks (for hygiene reasons), unless faulty.
• Items marked "Final Sale".
• Gift cards.
• Items returned outside the 30-day window or without tags.

1. Sign in to your account and open the order, or email returns@beauty2.co with your order number.
2. Follow the link to our returns portal (placeholder — connect once live) and print your prepaid Royal Mail label.
3. Pack items securely with the returns slip and drop off at any Royal Mail location.
4. Keep your proof of postage until we confirm your refund.

• UK returns — £3.95 deducted from your refund (or free for orders over £150).
• Faulty or incorrect items — always free of charge.
• International returns — paid by the customer via a tracked service.

Once your return arrives at our warehouse, please allow up to 5 working days for inspection. Refunds are issued to the original payment method and typically appear within a further 3–5 working days depending on your bank.

We do not currently process direct exchanges. Please return the original item for a refund and place a new order for your preferred size or colour so we can secure the stock for you before it sells out.

Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund for faulty goods. Email hello@beauty2.co with your order number and photos of the fault within 30 days of delivery and we will make it right.

You may cancel an unshipped order at any time by emailing hello@beauty2.co. Once an order has been dispatched, please follow the returns process above.